Privacy Policy | Excellence Conciergerie

Last updated: 7 August 2026

1. Data Controller

This privacy policy explains how Excellence Conciergerie collects, uses and protects the personal data of visitors to its website.

The data controller is: Excellence Conciergerie Sole trader Represented by Catarina Ventura Teixeira SIREN: 947 528 584

Address: Rua dos Emigrantes 51 4770-854 Castelões Portugal

Email: contact@excellence-conciergerie.com Phone: +33 4 84 89 70 04

2. What data is collected?

When you use the contact form on the website, the following data may be collected:

First name
Last name
Email address
Phone number
Property concerned
Content of your message

Certain technical information may also be collected automatically during your visit (IP address, browser type, pages viewed, connection data, cookies, etc.).

3. Why do we collect this data?

Data is used solely to:

respond to your enquiries;
establish initial contact regarding property management requests;
follow up on exchanges;
improve the quality of the website and its services;
comply with applicable legal obligations.

Data is never used for resale or unsolicited commercial prospecting.

4. Legal basis for processing

Processing is based on:

your consent when you complete a contact form;
pre-contractual measures when you request information about the services offered;
the legitimate interest of Excellence Conciergerie in ensuring website security and improving its operation;
legal obligations to which the company is subject.

5. Recipients of data

Personal data collected via the contact form is intended exclusively for Excellence Conciergerie to respond to user requests. The website is designed and hosted on the Wix.com Ltd. platform, which may process certain data in the context of hosting, technical maintenance and the operation of contact forms. Data is neither sold, rented nor transferred to third parties for commercial purposes.

6. Retention period

Data from contact forms is retained for a maximum of three years from the last exchange with the person concerned, unless a legal obligation requires a different period. Data is deleted once it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention obligations.

7. Data security

Excellence Conciergerie implements appropriate technical and organisational measures to protect personal data against loss, destruction, alteration, disclosure or unauthorised access. However, as no internet transmission can be guaranteed completely secure, a residual risk remains.

8. Your rights

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the following rights:

right of access;
right of rectification;
right to erasure;
right to restriction of processing;
right to object;
right to data portability where applicable.

You may exercise your rights at any time by writing to: contact@excellence-conciergerie.com If you experience any difficulty, you may also lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).

9. Cookies

The website uses cookies necessary for its proper operation, in particular those set by the Wix platform. As of the date of this policy update, Excellence Conciergerie does not use audience measurement tools such as Google Analytics or advertising pixels. If new services requiring additional cookies were implemented, this privacy policy would be updated accordingly.

10. Links to third-party sites

The website may contain links to partner or third-party service websites. Excellence Conciergerie cannot be held responsible for the privacy practices of those sites. We invite you to consult their own privacy policy.

11. Changes to this policy

This privacy policy may be updated to reflect regulatory, technical or service changes at Excellence Conciergerie. The date of the last update appears at the top of this document.